About Us

Bio Genesis L.L.C. FZ is the exclusive regional distributor for Oxford Care and other premium medical cosmetics brands in the Middle East. Located in Dubai, we specialize in innovative medical cosmetics distribution, showcasing cutting-edge designs and premium products for our valued customers. Our commitment lies in providing top-quality medical cosmetics and aesthetic solutions, ensuring our clients have access to the latest innovations that enhance beauty and well-being.

Privacy Policy

We maintain the highest standards of privacy protection for our customers:

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
We implement robust security measures to protect your personal information
Your data is only used for processing orders and improving our services
We comply with all UAE data protection regulations

Items/Products/Services Pricing

All our medical cosmetics and aesthetic products are priced in AED
Prices are clearly displayed for all products
Exclusive distributor pricing for Oxford Care products
Special pricing available for bulk orders and professional clinics
Prices are subject to change based on manufacturer updates

Terms & Conditions

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE
All products are guaranteed authentic and sourced directly from manufacturers
Professional certification may be required for certain medical cosmetics products
We reserve the right to verify professional credentials where applicable

Governing Law

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Refund Policy

Refunds will be done only through the Original Mode of Payment. Our refund process ensures:

Quality guarantee for all products
Verification of product condition upon return
Processing within standard UAE banking timeframes
Documentation requirements for medical cosmetics returns

Method of Payment

We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currency). Secure payment options include:

Visa credit/debit cards
MasterCard credit/debit cards
Bank transfers for bulk orders [Payment card logos to be displayed on Home page and Payment checkout page]