About Us

Bio Genesis L.L.C. FZ stands as a premier distributor of medical cosmetics in the Middle East region. As the exclusive regional distributor for Oxford Care and other distinguished medical cosmetics brands, we have established ourselves as a trusted name in the industry.

Our mission is to revolutionize the medical cosmetics landscape by providing innovative, high-quality products that meet the exacting standards of medical professionals and clinics. Located in the heart of Dubai, we leverage our strategic position to serve the entire Middle East region with premium aesthetic solutions and medical-grade cosmetics.

Core Values:

• Excellence in product quality and service delivery

• Innovation in medical cosmetics distribution

• Professional integrity in all business dealings

• Commitment to customer satisfaction

• Regional leadership in aesthetic solutions

Privacy Policy

We implement strict privacy measures to protect our clients' information and maintain the confidentiality of all transactions:

Data Protection:

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

• Implementation of advanced encryption technologies for all online transactions

• Secure storage of necessary business information in compliance with UAE data protection laws

• Regular security audits and updates to maintain data protection standards

Information Usage:

• Customer data is strictly used for order processing and service improvement

• Professional credentials are verified and stored securely

• Marketing communications are sent only with explicit consent

• Client information is handled according to medical privacy standards

Security Measures:

• SSL encryption for all online transactions

• Secure database management systems

• Regular security protocol updates

• Restricted access to client information

• Professional data handling training for all staff

Items/Products/Services Pricing

Our pricing structure reflects our commitment to providing premium medical cosmetics at competitive rates:

Pricing Policy:

• All prices are listed in AED (UAE Dirhams)

• Transparent pricing with no hidden charges

• Volume discounts for bulk orders

• Special pricing for registered medical facilities

• Professional pricing for licensed practitioners

Price Categories:

• Retail pricing for individual purchases

• Wholesale pricing for clinics and medical facilities

• Professional pricing for licensed practitioners

• Bulk order discounts for large quantities

• Special pricing for long-term contracts

Terms & Conditions

Comprehensive terms governing all business operations and transactions:

Business Operations:

• (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

• Strict adherence to UAE medical import regulations

• Compliance with international medical cosmetics standards

• Professional verification for restricted products

Product Authentication:

• Certificate of authenticity for all products

• Batch tracking and quality control measures

• Temperature monitoring during storage and shipping

• Professional training support for complex products

Professional Requirements:

• Verification of medical licenses where required

• Professional certification validation

• Compliance with local medical regulations

• Training requirements for specific products

Governing Law

Legal Framework:

• Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

• Compliance with UAE medical product regulations

• Adherence to international medical standards

• Professional practice guidelines compliance

Refund Policy

Comprehensive refund procedures for all transactions:

Refund Process:

• Refunds will be done only through the Original Mode of Payment

• Processing time: 7-14 business days

• Full documentation required for returns

• Quality inspection before refund approval

Refund Conditions:

• Product must be unopened and sealed

• Original packaging required

• Proof of purchase mandatory

• Temperature-sensitive products have special conditions

• Professional products have specific return criteria

Method of Payment

Secure and convenient payment options:

Accepted Payment Methods:

• Visa credit/debit cards

• MasterCard credit/debit cards

• Corporate purchase orders

• Bank transfers for bulk orders

• Letter of credit for international orders

Payment Security:

• SSL encrypted transactions

• Secure payment gateway

• Real-time transaction verification

• Multiple authentication layers

Delivery & Shipping Policy

Comprehensive logistics solutions:

Delivery Services:

• Express delivery within Dubai

• UAE-wide shipping services

• International shipping to Middle East countries

• Temperature-controlled transportation

• Special handling for sensitive products

Shipping Terms:

• Free delivery on orders above AED 1,000 within Dubai

• Next-day delivery available in UAE

• International shipping 3-5 business days

• Track and trace facility

• Insurance for high-value shipments

Return Policy

Structured return procedures:

Return Eligibility:

• 7-day return window for unopened products

• Immediate return for damaged products

• Special conditions for temperature-sensitive items

• Professional products return requirements

Return Process:

• Return authorization required

• Original packaging mandatory

• Quality inspection upon receipt

• Documentation requirements

• Professional verification where applicable

Cancellation & Replacement Policy

Flexible cancellation and replacement options:

Cancellation Terms:

• Free cancellation before shipping

• Partial cancellation options

• Order modification flexibility

• Processing time requirements

Replacement Procedures:

• Quality inspection process

• Like-for-like replacement

• Upgrade options available

• Professional consultation provided

• Documentation requirements

Address & Contact Details

Corporate Office: Bio Genesis L.L.C. FZ Al Saqar Business Tower 27th Floor, Office No. 19 Sheikh Zayed Road Dubai, United Arab Emirates

Contact Information:

• General Inquiries: +971-562352074

• Email: uae@oxfordcare.agency

• Customer Support Hours: 9:00 am - 5:00 pm

• Technical Support: uae.oxfordcare.agnecy

Emergency Contact:

• 24/7 support for medical facilities

• Priority handling for urgent orders

• Professional consultation available